FAQ

 

  • Giclée

    A Giclée print is a high quality archival inkjet print. The word Giclée (pronounced ‘Jee-Klay’ with a soft J), comes from the French verb gicler meaning "to squirt, spurt, or spray".

    We use the latest best-in-class Epson Sure Color P9000 printers, capable of producing print resolutions up to 1440 by 2880 DPI.

    Giclée Paper

    We have 7 of the best-in-class archival art papers from the world’s top producers, including Hahnemühle, Epson and Canson. Each paper has different textures and colour tones.

    C-type

    So, what are C-type prints? It’s basically the darkroom in the Digital Age – true photographic prints made using chromogenic materials and processes but with the light source coming from a digital file, rather than directly from a negative. Light sensitive silver halide paper is exposed using an LED or laser light source and put through a conventional chemical developing process.

    We use Chromira ProLab and RA4 machines, allowing ultra-fine imaging and optimal colour reproduction across the spectrum.

    C-Type Paper

    We have a choice of 4 different C-type printing papers: 3 Fuji Crystal Archive papers, Matt, Gloss, Flex and Kodak Endura Metallic. Each paper has its own unique characteristics which affect how the image will look in print.

    Stuey’B selects the right choice of paper for his images, so you don’t have to.

  • Customs-free UK-EU delivery

    Our print facilitator The PrintSpace has production in the UK & Germany. This means print orders being shipped to customers in the UK or EU will not face additional import charges.

    The PrintSpace automatically route orders to their studios based on shipping destination.

    UK

    If shipping here The PrintSpace produce your order at their London print studio.

    Next day delivery to UK addresses if order is placed before 1pm. Monday-Friday only

    EU & Rest of World

    If shipping here The PrintSpace produce your order at their Dusseldorf print studio.

    Order fulfilment

    Once payment has been processed, your order will be received by the production management system at The PrintSpace. They always aim have orders printed and despatched within 48 hours.

    You will then receive an email once the order has been shipped from their studio, with tracking information.

    The PrintSpace take great care in ensuring safe, efficient and protected delivery. Firstly, they carefully cover your order with tissue paper and bubble wrap, eliminating the danger of any scratches or folds.

    Wrapped up and ready to go - your order is placed into a robust cardboard tube, secured and sealed at both ends.

    Once sealed, their efficient dispatch team send your order, ensuring your prints are delivered both timely and safely.

    Depending on your location, this is usually within just 48 hours.

    Cost of shipping

    The cost of shipping is included in the price displayed with the product.

    Other info on shipping

    We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any goods you have paid for but not received.

    If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, the delivery company will inform you of how you may receive your goods. You should refer to the terms and conditions of the delivery company for more information.

    If after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract and you will receive a refund for any goods you have paid for but not received, less any delivery charges and other administrative charged involved in delivering, handling and storing your goods.

    International delivery

    Your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

    You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

    You must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable or responsible if you break any such law.

  • Sorry, but we cannot offer refunds, other than for defective prints. So be sure before you make your purchase. Each order is created especially for you as a print on demand service.

    If a print is damaged inside undamaged packaging, or the order is in some way defective, we will send a replacement print free of charge and cover the delivery costs of the replacement. If the outer package is damaged please speak to the delivery company in the first instance.

    If you would like a refund rather than a replacement for your defective print then your order should be returned, in its original packaging to: Hollin Bank House, Luddendenfoot, Halifax HX2 6LE, UK - and once received, we will assess the defect and issue a refund accordingly.